Depending on what your package includes, documents may consist of paper air tickets or air itinerary and e-ticket receipt, hotel vouchers, sightseeing vouchers, car rental voucher, rail tickets, and/or vouchers for other services you have purchased. Documents for an Escorted Tour may be issued upon arrival at your destination directly from the local tour provider.
Please Note, if your package includes paper airline tickets, rail, Paris metro, Paris museum, bateaux mouches tickets, London Tube, Oyster Cards, Pub Passports, or speed link tickets your package will be shipped to. Be sure to provide us with a day time delivery address where someone will be to sign for your package as a signature may be required.

Documents are typically sent 1-2 months prior to departure date and will be processed electronically. If you do not receive instructions within 2 weeks of your departure date, please contact us immediately.

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An e-ticket is an electronic airline ticket. Using an e-ticket is just like using a normal airline ticket. You still must present your passport at check-in, usually accompanied by a second form of identification and your passenger receipt. Not every Europe Vacations package is available with e-tickets.

It is the sole responsibility of each passenger to obtain the necessary documents for travel, not excluding passports and visa. For U.S. citizens, usually a valid passport only is required; however, some destinations do require a visa. Visa requirements do change without notice and vary by nationality. It is your responsibility to check if a visa is required. We recommend using VisaHQ as a simple and reliable source for this process.

Hotels and car rental companies require a credit card at the time of check-in/pick-up. In the event you do not have a valid credit card, a cash deposit will be requested. The amount of this deposit varies depending on the hotel/car rental company; however, it can be as much as $500. Aside from deposits, a credit card can be very useful in the event of an emergency. We strongly recommend that you travel with a valid credit card.

Documents are typically issued electronically. We do however offer two optional handling fees.

$12 Paper Document fee - We will print and mail your packet to you.

$32 Rush/International fee - This option is available should you choose to receive paper documents in an expedited manner. Or you live outside the US and request mailed paper documents.

Please have your booking number ready and call us immediately at (866) 674-6211.

Please have your booking number ready and call us immediately at (866) 674-6211. Normally you have to contact the airline and tell them about your lost ticket. You will need to repurchase your ticket and the airline will refund you for your lost ticket. The refund process usually takes 6 months as long as the lost ticket is not used.